Care Concierge (Clinical Care Management - Holistic Home Care)

Embark on a ThriveWell At Home Journey: Become A Care Concierge!

ThriveWell At Home empowers others to live their best lives. Make a meaningful impact by joining our team dedicated to adding quality years (ThriveYears) to the lives of older adults. With over 40 years of combined experience, we offer unparalleled expertise in comprehensive care management and private-duty home care services. We prioritize compassion and personalized care, ensuring both our clients and employees thrive. Join our winning team where your talent and compassion, alongside our 5 Drivers of Health and Wellness, make a meaningful, transformative, holistic difference in the lives of those we serve.

Let’s Explore Your Role As A ThriveWell At Home Care Concierge

As a ThriveWell At Home Care Concierge specializing in holistic home care, you will play a pivotal role in delivering comprehensive, patient-centered care within the comfort of clients' homes. Your expertise will be essential in addressing the physical, emotional, social, and spiritual needs of each patient. By collaborating with interdisciplinary teams and leveraging your clinical skills, you will develop personalized care plans that promote holistic well-being and support patients in achieving their optimal health outcomes.

As a Care Concierge, you will embody a unique set of qualities that define your exceptional care:

• Holistic Care: Prioritizing comprehensive well-being.
• Dependability: Consistently reliable and prepared.
• Warmth & Empathy: Genuine and compassionate interactions.
• Deep Understanding: Tailored, personalized care.
• Spiritual Support: Respectful of individual beliefs.
• Clear Communication: Attentive listening and effective communication.
• Accountability: Ownership and proactive resolution.
• Family Engagement: Transparent and collaborative.
• Continuous Growth: Committed to learning and development.
• Professionalism: Exemplary conduct and representation.

A glimpse into our Care Concierge responsibilities:

Assessment and Care Planning:

• Conduct thorough assessments of patients' physical, emotional, social, and spiritual needs, considering their preferences, cultural backgrounds, and support systems.
• Develop holistic care plans collaboratively with patients, families, and healthcare professionals, incorporating evidence-based practices and patient-centered goals.

Patient Advocacy:

• Serve as a dedicated advocate for patients, ensuring their preferences, values, and beliefs are respected throughout the care process.
• Empower patients to actively participate in decisions regarding their health and well-being, promoting autonomy and self-determination.

Care Coordination:

• Coordinate and oversee comprehensive care services, collaborating with physicians, therapists, social workers, and other healthcare providers to ensure continuity of care.
• Facilitate seamless communication and information exchange among team members, fostering a collaborative and integrated approach to patient care.

Patient Education:

• Provide education and support to patients and their families about medical conditions, treatment options, self-care techniques, and community resources.
• Empower patients to manage their health effectively, promoting adherence to treatment plans and healthy lifestyle behaviors.

Symptom Management:

• Monitor patients' symptoms and health status, implementing appropriate interventions to manage symptoms effectively.
• Utilize holistic modalities such as therapeutic touch, relaxation techniques, and aromatherapy to promote comfort and alleviate distress.

Emotional Support:

• Offer emotional support and counseling to patients and their families, addressing psychosocial concerns, coping strategies, and end-of-life issues.
• Foster compassionate and empathetic therapeutic relationships, promoting trust and mutual respect.

Spiritual Care:

• Recognize the importance of spiritual well-being in holistic care, offering spiritual support according to patients' individual beliefs and preferences.
• Facilitate access to chaplaincy services, religious rituals, or other spiritual resources to promote healing and inner peace.

Documentation and Evaluation:

• Maintain accurate and timely documentation of patient assessments, care plans, interventions, and outcomes, adhering to regulatory standards and organizational policies.
• Evaluate the effectiveness of care interventions in achieving holistic goals and modify care plans as necessary.

Let’s talk about our Thriving Benefits:

• Comprehensive health and wellness benefits package, including medical, dental, and vision coverage.
• Paid time off (PTO) and company holidays to support work-life balance.
• Opportunities for professional development and advancement, including access to educational workshops, conferences, and training programs.
• Performance-based incentives and bonuses in addition to competitive base pay.
• Flexible work arrangements, such as remote work options or flexible scheduling.
• Company-sponsored social events and team-building activities to foster a positive work environment and strong team cohesion.
• Recognition programs to celebrate and reward outstanding performance and contributions.
• Opportunity to practice and master our 5 Drivers of Health and Wellness, ensuring holistic well-being for all employees.

What Skills Must a Care Concierge Possess?

• Strong communication skills for effective interaction with clients, families, and healthcare professionals.
• Empathy and compassion to provide support and understanding to clients and their families.
• Organizational skills to manage caseloads, schedules, and paperwork efficiently.
• Clinical knowledge and critical thinking to assess client needs and develop appropriate care plans.
• Problem-solving abilities to address challenges that arise in caregiving situations.
• Leadership skills to coordinate care teams and advocate for clients' needs.
• Cultural competence to understand and respect diverse backgrounds and beliefs.
• Time management skills to prioritize tasks and meet deadlines effectively.
• Flexibility and adaptability to navigate changing healthcare environments and client needs.

Let’s Explore your Qualifications and Credentials:

• A licensed Practical Nurse (LPN) or Social Worker, in good standing with the relevant state licensing board is preferred. Applicants with relevant professional experience are encouraged to apply.
• Minimum of two years of clinical experience in home care, hospice, or case management, with a strong understanding of holistic care principles.
• Strong assessment, critical thinking, and problem-solving skills, with the ability to develop innovative care solutions tailored to individual patient needs.
• Excellent communication and interpersonal skills, with the ability to establish rapport and build therapeutic relationships with patients and families.
• Proficiency in electronic health record (EHR) systems and Microsoft Office applications.
• Compassion, empathy, and a commitment to promoting holistic well-being for patients and their families.

Do you have what it takes to be a ThriveWell At Home Care Concierge?

The Care Concierge position involves providing care in clients' homes, which may vary in terms of environment and accessibility.

• Flexible scheduling may be required to accommodate clients' needs, including evenings, weekends, and holidays.
• Physical stamina and the ability to lift, bend, and stand for extended periods are necessary for this role.

Apply now and join us on our mission to help older adults and their families thrive by bringing compassionate and integrated care right where they are.

What Happens Next?

If you meet our qualifications, get ready! Our team will eagerly reach out to you for an initial screening. If you're a great match, we'll extend an invitation for an in-person meeting to dive deeper into your potential and introduce you to our incredible team. Get excited to join our team of champions!

EEO Policy

ThriveWell At Home provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.