Privacy Policy

Effective Date:
March 10, 2025

ThriveWell At Home ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, thrivewellathome.com (the "Site"). Please read this privacy policy carefully. By continuing to access the Site, you affirm that you have read and agree to these terms. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and testimonials that you voluntarily give to us when you register with the Site, place an order, or when you choose to participate in various activities related to the Site.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Process your transactions and send you related information, including purchase confirmations and invoices.
  • Send you emails regarding your order or other products and services.
  • Manage your orders and provide customer support.
  • Send you a newsletter.
  • Improve our services and customize the user experience.
  • Compile anonymous statistical data and analysis for use internally or with third parties.
  • Send you SMS notifications. Message and data rates may apply. You can opt out at any time.

Disclosure of Your Information

We may share information we have collected about you with your consent or in the following situations (in certain situations). Your information may be disclosed as follows:

SMS Messaging and Privacy | ThriveWell At Home

This section outlines our practices regarding SMS (text message) communications and the privacy of your information in relation to those communications.

SMS Consent and Opt-Out:

If you consent to receive SMS messages from ThriveWell At Home, you agree to receive informational and appointment reminder SMS messages from us. These messages may include updates about your services, appointment confirmations, reminders, and important account information.

  • Opt-In: Consent to receive SMS messages by providing your mobile number during the registration process.
  • Opt-Out: You can opt-out of receiving SMS messages from us at any time. Simply reply STOP to any message you receive. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
  • Help: If you need assistance or have questions, reply HELP to any message. We will respond with instructions on how to use our service as well as how to unsubscribe.
  • Message Frequency: Our SMS messages are designed to provide valuable and timely information without being intrusive. The frequency of messages will vary depending on account activity and relevant notifications, but we strive to minimize unnecessary communication.
  • Message and Data Rates: You will not be charged any additional fees for receiving SMS messages from us. However, message and data rates may apply from your wireless carrier. Please consult your mobile plan for details.

2. No Sharing of SMS Consent Data:

We value your privacy and are committed to protecting your information. We explicitly state that your consent to receive SMS messages, and the phone number you provide for this purpose, will not be shared with any third parties or affiliates for marketing purposes. This information is used solely for the purpose of sending you the types of SMS messages described above, related directly to your interaction with ThriveWell At Home.

3. Collection and Use of Personal Information in Relation to SMS:

  • Information Collected: When you opt-in to our SMS service, we collect your mobile phone number. We may also collect information related to your message interactions (e.g., delivery receipts, opt-out requests).
  • Use of Information: We use your mobile phone number solely for the purpose of sending you the SMS messages you have consented to receive. This may include using a third-party SMS provider to facilitate sending the messages, but that provider is bound by contractual obligations to protect your data and use it only for the purpose of delivering our messages.
  • Sharing of Information related to general use We also use personal information in the following ways: to provide you with information or services that you request. to communicate with you. To improve our platform.

SMS Terms and Conditions 

This section outlines the terms and conditions related to receiving SMS (text message) communications from ThriveWell At Home. By providing your mobile phone number and opting in to receive SMS messages, you agree to these terms.

  1. Types of SMS Communications: If you consent to receive text messages from ThriveWell At Home, you may receive text messages related to services, appointment confirmations, reminders, and important account information. 
  2. Messaging Frequency: Messaging frequency may vary. We strive to send only relevant and timely messages.
  3. Associated Fees: You will not be charged any additional fees for receiving SMS messages from us. However, message and data rates may apply from your wireless carrier. Please consult your mobile plan for details.
  4. Opt-Out: You can opt-out of receiving SMS messages from us at any time. Simply reply STOP to any message you receive. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
  5. Help: If you need assistance or have questions, reply HELP to any message. We will respond with instructions on how to use our service as well as how to unsubscribe.
  6. Privacy: Our collection, use, and protection of your information in relation to SMS communications are governed by our Privacy Policy. We explicitly state that your consent to receive SMS messages, and the phone number you provide for this purpose, will not be shared with any third parties or affiliates for marketing purposes. 
  7. Terms of Service: Click here Privacy Policy to see our terms and conditions.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, to investigate fraud, abuse, or safety concerns, to protect the rights, property, and safety of others, or as permitted or required by any applicable law, rule, or regulation.

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

Business Transfers

We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Intended Audience

Our services are intended for older adults. We do not collect information from children. If we become aware that we have inadvertently received information from a visitor under the age of 18, we will delete the information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

ThriveWell At Home
Email: inquiries@thrivewell.com
Address: 6301 NW 5th Way, Fort Lauderdale, FL 33309
Phone: 754 900 8663

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